CIOs that don't focus on user experience risk falling victim to costly legacy systems that hinder efficiency, unless they carefully evaluate internal business processes and grasp users' interaction with the solution.
How a large health system and a small hospital are connecting patients online and meeting Meaningful Use Stage 2 requirements, plus the challenges they face -- like making sure docs see test results before patients.
Winner must meet steep requirements and, in turn, will be well positioned to also offer those capabilities to other customers. Competing EHR vendors are going to have to keep pace or risk irrelevancy. MORE