Hospitals and other providers are working to understand patient satisfaction and deliver more personalized, coordinated experiences. In light of that, they would be well-advised to be mindful of two powerful trends.
The American Medical Association on Monday named its new president-elect, who has been recognized for his involvement with health information technology. The to-be president has been critical of several aspects of the EHR Incentive Program.
In recent years, with the bulk of effort in health IT going toward the development, implementation and use of the technology, some experts claim that not enough thought has gone into how health data fits in. And that means it holds great potential for transformation.
One organization has made a bold move toward healthcare transparency after announcing it was publishing patient satisfaction ratings together with outpatient procedure pricing for all of one state's hospitals.
Placing anything but personal health information first is putting the cart before the horse. Policymakers and providers would be wise to focus more on empowering patients with their personal health information before all else.